Skilled workers, where art thou?

I read this story today in which AT&T's CEO says that "We're having trouble finding the numbers that we need with the skills that are required to do these jobs" referring to filling 5,000 customer service positions that AT&T is moving from India to the U.S.

I think what he really meant to say is that he's having trouble finding people with the required skills who are willing to take the salary he's offering.

Comments

[Will Powell]

Yep. The old "US education sucks because talented people refuse to work for lousy wages" argument. He's probably similarly dumbfounded as to why so few people make a career out of customer support.